TRAINING
Training Course programs for Management and Staff is the essence for upgrading and then retaining high professional standards, increasing knowledge and improving staff motivation in any organization. Those establishments renowned for their high standards of service incorporate training and coaching as an ongoing feature and the combination of this with other good HR practices make for a pro-active and finely tuned workforce. The training offered by MHCS Ltd is mainly geared to impacting on the client while improving the interaction between management and staff to improve operational needs within the organization. Besides providing courses which give a clear insight into Customer Services, Management Development & Leadership, and Teambuilding, MHCS provides a solid platform for good HR practices effective throughout any organization. MHCS programs were originally leveled at Hotels and the Hospitality Industry in general but are now applied to industry in general and adapted to suit the specific needs of the clients organization which are identified through Training Needs Analysis often combined with Mystery Guest projects.
LIST OF COURSES ON OFFER BY MHCS LTD:
- Customer Care Skills – Exceeding Every time
- Sales Course – Sell Well .. Sell More- Successful Steps to Selling
- Team building
- Interview techniques
- Organization of the work place (based on 5S principle)
- Handling difficult customers (more in depth than our customer service course)
- Leadership skills
- Telephone Skills
- Time Management Skills
- One to One Impact Training Courses - click for more info
Pls note that our training courses are not geared towards people who wish to enrol on an individual basis but rather groups of people from a company/association.
All of our training courses are extremely interactive and involve group discussion, role playing exercises, brainstorming, individual reflection, powerpoint presentation and audio/visual interaction.
Our prices are down to earth. Contact us with your requirements for a training quote.
