How We Get About It
Our Internationally proven on-line software allows us to present our findings in a clear and detailed fashion within a short space of time. This allows you to get a clear picture quickly and act accordingly. The software program is so flexible that questions can be as varied as need be and these can be added to, changed and varied to give you insight into the various questions at the pressing of a button. The marks allocated by the system highlights strengths and weaknesses and allows for comparison between different services or aspects, historical comparison, and even formation of league tables between different outlets or even staff members. Equally, subsequent reports will measure the effects of action you might have taken following the last inspection, and they will serve as confirmation that your staff are the right ones and that the business is on course for bigger and better things.
Our Mystery Shopping Client List
For more information contact us on stef@mhcsmalta.com. We meet with you to fully explain our reporting system and discuss your standards and service aspects you want auditted to tailor make your questionnaire.
Become a Mystery Shopper
First of all.. what is a mystery shopper?
A mystery shopper is a bit like an undercover agent. You visit a store or make a phone call just as any
regular customer. In the meantime, you observe everything you see and hear around you:
infrastructure, facilities, staff attitude to clients etc..
Becoming a mystery shopper is easy. All one needs is a good level of education, ideally minimum A Level standard; a good eye for detail; discretion and be flexible with his/her time.
Fill in our contact form to get in touch with us. You will be asked to fill in a brief observation test and you will then be called up for a one to one meeting.
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