HUMAN RESOURCES SERVICES
Think long-term!! Our Human Resources services help organizations effectively manage their investment in people and aid companies to link their people to their business strategies.
In a people oriented business it is as important to establish the basis for sound HR organization as it is for the management and staff to perform to its optimum level when faced with the client. Such organization cannot be achieved without taking a close look at the goals the business has set for itself, its positioning in the marketplace, competitors activity and HR 
resources. Building an HR structure will require a thorough understanding of all this as well as the intangible structure of the business since it is from this that policies for personnel organization and management have to be developed. In terms of hotels, it is vital not just to have an overall view but an intricate knowledge of departmental responsibilities, strengths & expertise of personnel required, operating standards, hours of opening and other such information.
To have personnel policies which are clearly defined and interpreted by all parties in the same way results in numerous benefits to the operation not least because it creates a sense of greater security among the work force and a full understanding of what is acceptable and what is not. It encourages a culture where responsibility is not just accepted but welcomed ; it creates transparency so that rules are there for everyone to observe and are seen to be fair; it highlights the fact that staff are part of a team with management. Sound personnel policies prevent misunderstandings allowing the operation to move ahead unhindered and they also reduce staff turnover.
MHCS Ltd adapts courses for employees in the HR sector that can cover all or any of these subjects according to the needs of the client. Among the subjects that can be tackled are the following :-
- Understanding the Organizational / Hierarchy Chart : reporting lines of authority, establishing manning levels, showing vertical and horizontal relationships.
- Recruiting : Type of contract, Job Profiles / Descriptions, CV assessments, Interview techniques
- Probationery period : Induction program, regular assessment statements, responsibility for acceptance / refusal
- Staff Handbook : Rules and regulations, Personal Behaviour, Health and Hygiene, Grievance procedure, Disciplinary procedure, Sickness and annual leave, Welfare
- Wage Planning, compilation and payment: Roster planning, Controlling staff hours, handling overtime, NI and Tax deductions, dealings with authorities, leave and sickness control.
- Management and Staff appraisal : A chance for each employee to discuss his standing and performance within the organization which is combined with a development plan. This is done annually but more frequently in cases of under performance.
- Training Courses : Formal Internal and External courses to meet the needs identified in the Development plan. In addition, training needs as a result of Mystery Guest Audits customer comments and complaints. Monitoring on going training by departmental managers and their assistants and in larger operations, the Training manager.
- Social and Welfare Department : A means of assessing staff outside their specific work role. An excellent way to further motivate staff, build team spirit and show that the organization cares for their employees. Birthday cards, newsletters, in house league tables, trade competitions, interesting talks, group travel and outings, medical advice and insurance.
If your organization can benefit from a closer look at these subjects you should contact us to arrange a meeting. Time has proved that a content and well controlled work force is behing most successful businesses. Contact us for more information
