About mhcs ltd. - MYSTERY SHOPPING SERVICES
MHCS - Mystery shopping Services
Do you want to ensure consistent service? Do you want to monitor staff performance and that standards are kept to the highest possible level?
THEN YOU HAVE COME TO THE RIGHT PLACE!!
We are committed to deliver dedicated mystery shopping services tailor made to your requirements. Customer feedback makes it easier for you to monitor business performance and make managing your business more rewarding.
We are now using an International Software program for reporting findings, comparisons and percentage scores giving us a cutting edge over other Shopping Companies.
We currently effect mystery shops for retail outlets, restaurants and coffee shops, hotels.
YOUR COMPETITION IS DOING IT.. YOU CANNOT AFFORD TO BE LEFT BEHIND
how we go about it
We can organise the following:
SECRET SHOPPING:
Based on your standards, our secret shoppers will audit:
- Location appearance and accessibility;
- Staff acknowledgement/Greeting;
- Staff Appearance;
- The ways staff identifies with Clients;
- Sales techniques and speed of service;
- Adherence to company standards;
- Shopping experience as a whole;
- Suggestions.
SECRET CALLING:
Based on your standards, our secret callers will audit:
- Speed of Response
- Type of Greeting
- Information given and clarity
- Communication skills
- Follow up and suggestions
SECRET SITE CHECKS:
Based on your standards, our secret site checkers will audit:
- Product information such as pricing, displays etc..
The mystery shop report has helped my management team and myself gain insight on certain aspects of the company that we were not aware of. Negative trends were highlighted and we saw a need for skills training were we thought we needed none.
General Manager - 5 star Hotel - Malta
We offer an inexpensive solution which acts as an excellent medium to gauging the real service your establishment offers allowing you to identify whatever may need to be rectified.
Write in now informing us of your needs and allowing us to tailor a programme to your requirements.
Contact us now for more detailed information about our services.
We meet up with you with no obligations to discuss your requirements