WELCOME TO MYSTERY SHOPPING BY MHCS LTD.
YOUR COMPETITION IS DOING IT - CAN YOU AFFORD TO BE LEFT BEHIND !!
We offer an inexpensive solution to gauging the real service your establishment offers via feedback from real customers, allowing you to compare this with your original vision for the business so that you can adjust or fine tune as the case may be.
Our mystery shoppers will visit your establishments anonymously and give feedback on:
- Location appearance and accessibility
- Cleanliness and Presentation
- Staff acknowledgement/Greeting;
- Staff Appearance - Staff Attitude and Behavior
- Customer Service
- Sales techniques and speed of service;
- Adherence to company standards;
- Shopping experience as a whole;
- Suggestions.
- The Quality of the Product
Our Internationally proven on-line software allows us to present our findings in a clear and detailed fashion within a short space of time. This allows you to get a clear picture quickly and act accordingly. The software program is so flexible that questions can be as varied as need be and these can be added to, changed and varied to give you insight into the various questions at the pressing of a button. The marks allocated by the system highlights strengths and weaknesses and allows for comparison between different services or aspects, historical comparison, and even formation of league tables between different outlets. Equally, subsequent reports will measure the effects of action you might have taken following the last inspection, and they will serve as confirmation that your staff are the right ones and that the business is on course for bigger and better things.
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OUR SERVICES
Contact us now for more detailed information about our services.
We meet up with you with no obligations to discuss your requirements