Our Mystery Shopping services are tailor made to each and every one of our client’s requirements. We like to think that we become an extension of our client’s team and we work hand in hand to provide the best possible Mystery Shopping Programs by creating unique questionnaires, profiling the correct mystery shoppers and giving results in a timely and prompt manner.
MHCS CONSULTING, together with the help of its international partners who operate a powerful online program, can provide clients with a crystal clear picture of what is happening on the front line of their operation.
The BENEFITS :
- Tailor made surveys relevant to your company policies and culture.
- Audits can be effected on individual staff members or they can be generic and deal with a broader view.
- Results can be provided within 36 hours.
- Clients are given online access to all reports, avoiding additional time consuming administrational work.
- Reports on specific individuals can be used as a basis for conducting appraisals.
- Results are presented as a percentage and allow for staff league tables and / or different outlets, historical comparison, and trend reviews.
- Performance results can be compared with revenues generated either by the operation or by the individual.
- The information gleaned from results highlight shortcomings which are listed for management to take action on. Recommendations for improvement are given with presentations.
- The results highlight both the strengths and weaknesses of the operation and allow a Training Needs Analysis to be compiled or plan immediate coaching on a one to one basis to improve any one individuals’ performance.
- The system allows for total flexibility and can be used for other purposes amongst which are shopping the competition, security challenges, billing and cash handling needs, and honesty checks.