mystery-shopping

Mystery Shopping

No better management tool exists to measure customer satisfaction and the performance of your Sales Agents.

Recruitment

Recruitment

The right match to your vacancy – Contact us now

Training

Training

Tailor made to effectively bring delegates in line and make them shine – Exceeding Expectations Every Time!

Happy Clients

Happy Clients

Our best form of advertising is by word of mouth from satisfied clients .. check what they have to say

Other Services

Other Services

Flexible, Professional, Efficient – giving a lift at each and any level of the organisation – A One Stop Shop for Customer Care ..

Training

MHCS – Training Division will strive to provide memorable training experiences in order to play a leading role in developing quality in personnel engaged in the service related sectors, specifically in management and front line operations.

OUR PROMISE TO CLIENTS:-

  • Tailor made Training Courses to Meet your Needs – We reflect our clients’ company policies and standards and set goals to:
    • Increase knowledge and staff motivation
    • Improve Teamwork
    • Make it relevant to the client’s Business and Staff Base
    • Clarify objectives, methods and purpose

MHCS Training Courses are informative, intensive, interactive and interesting
Programs are delivered in an enthusiastic, energetic and upbeat manner
Handouts for all delegates

IMG_20150217_125638

LIST OF COURSES ON OFFER BY MHCS LTD:

  • Customer Care Skills – Exceeding Expectations Every time
  • Sales Course – Sell Well .. Sell More- Successful Steps to Selling
  • Team building
  • Interview techniques
  • Handling difficult customers (more in depth than our customer service course)
  • Leadership skills
  • Telephone Skills
  • Time Management Skills
  • One to One Impact Training Courses

When a Training Course follows a training needs analysis project, which MHCS combines with its brand of Mystery Guest Shopping, the course is designed to hone in on identified weaknesses and aimed at specific aspects of the Staff / Customer transaction which could relate to FIRST IMPRESSIONS, BUILDING RAPPORT WITH THE CLIENT, ACTIVE LISTENING, SELLING ABILITY – among other disciplines. All delegates are made to realise that they represent the brand. Hence, the importance of their individual behavior and of the contribution to the business expected of them.

In conjunction with this we also provide intensive one on one individual development courses to highlight to delegates and why their shortcomings need to be addressed. Designed for some of our most demanding customers, this form of personalised interaction give a massive boost to the development of genuinely interested individual staff members whilst it allows the client’s management to bypass sensitive issues if these place them outside of their own comfort zones or if they in any way feel challenged.

MHCS now offers this service to also tackle one or two key staff members rather than limiting to groups of people for whom there are also bespoke, tailor made courses specifically designed for a more personal and intensive delivery. All elements of the course are made to fit THE CLIENTS requirements and needs, offering staff members tips and techniques which they can put into practice the very next day. These courses are intensive and informative, engaging the delegates from the onset. Delegates are encouraged to actively participate in the course in a less formal manner yet will be challenged to address those issues which lay outside of their own comfort zones. All courses are accompanied by a course handout particular to YOUR specific course and each delegate receives a certificate of attendance.

Please note that our training courses are geared towards groups of people from a company/association of not more than 15 delegates per session which allows us to individualise programs rather than offer individuals from different sectors to enroll on an individual basis.

All of our training courses are extremely interactive and involve group discussion, role playing exercises, brainstorming, individual reflection, powerpoint presentation and audio/visual interaction.
Our prices are down to earth.   Contact us with your requirements for a training quote.

Comments are closed.