mystery-shopping

Mystery Shopping

No better management tool exists to measure customer satisfaction and the performance of your Sales Agents.

Recruitment

Recruitment

The right match to your vacancy – Contact us now

Training

Training

Tailor made to effectively bring delegates in line and make them shine – Exceeding Expectations Every Time!

Happy Clients

Happy Clients

Our best form of advertising is by word of mouth from satisfied clients .. check what they have to say

Other Services

Other Services

Flexible, Professional, Efficient – giving a lift at each and any level of the organisation – A One Stop Shop for Customer Care ..

Soreda Hotel

Soreda-Hotel-Logo-2

The only way a hotelier could know what is really happening in his/her hotel when he/she is not around is through mystery shopping.  As a result,  I decided to shop around and came across MHCS.  Towards the end of year 2012, I contacted them and discussed my needs and immediately we organised these visits where mystery shoppers stay at the hotel and they report feedback on the operations of the hotel during their visit.  Till today, I have mystery shoppers through MHCS auditing the hotel as I strongly believe that members of staff have to be aware of how to behave and perform their duties at all times.  Feedback is the breakfast of Champions, and this type of feedback from these type of audits can only improve standards and the respective service given at all times.  We live in a very conscious environment, and therefore it is of utmost importance that clients’ feedback are listened to at all times.  Mystery Shopping achieves this.  Thank you MHCS for your professional service.

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