MHCS Malta started carrying out Mystery Diner visits for Kitchen Concepts in 2009 for our first restaurant Vecchia Napoli. Today they carry our quarterly visits in all of our 6 restaurants. We have found them to be very professional and meticulous and they have tailor made each individual Mystery Diner questionnaire to suit the needs of each individual restaurant. Each visit is followed by a very detailed report and MHCS always make themselves available to discuss these reports or clarify any comments on the report. They are also very flexible and always send mystery shoppers on the days and times requested by us and always oblige when we ask them to look out for particular things during certain visits. I believe that through the mystery dine visits that MHCS carry out we have been able, from time to time, to identify our weak areas and have been able to improve on them as well as improve the general experience for our customers since we are able to understand better how our customers perceive us and our food and service.
No better management tool exists to measure customer satisfaction and the performance of your Sales Agents.