It has been a year since we introduced Mystery Shop visits for Burger King in Malta through MHCS and I must say we have seen a great improvement especially with regards to our hospitality, quality of service and employee performance.
Mystery shop visits have helped us identify training needs with regards to up selling, smiles and greetings as well as speed of service.
The reports go into a lot of detail and are always on time which helps us to address issues immediately and whenever we had a query you were always prompt with replies. The shoppers always give a lot of detail and from the narrative at the end of the report you always get a feeling of the shopper experience.
Thank you very much for your service throughout this year we sincerely hope we can continue to work together in order to achieve more positive results in the future for Burger King Malta.
Shandelle Azzopardi – Franchise Manager Burger King